CRM Training & Support

CRM Training & Support for Users

User adoption of a CRM system is highly dependent on the user's perception that the system will make their job easier. If they don't use the system, there is an increased risk that the CRM implementation will fail. User training and support is a critical component of implementation success.

Once a CRM system has been developed and launched, end-users must be trained to use the system. Industry research suggests that about half the time a CRM implementation fails because of limited user adoption. The key to getting users to use the system is to help them become comfortable interacting with the system. ASCENTREN offers several CRM training and support options to overcome user obstacles to achieve CRM project success.

“…50% of the time a CRM system’s implementation stalls or fails, it is because of poor user adoption.”

On-site or Online

Our Microsoft Dynamics CRM user training services are custom designed for each client. Options include instructor-led hands-on classes online or on-site. CRM training programs are most effective when they are designed for the users within a specific organization. If you want to maximize your CRM investment, there’s no better way than giving your staff the training they need to use the system to its fullest extent. Clients who invest in training consistently report 80%+ higher ROI on their investment.

In addition to teaching the official Microsoft CRM courses, we’ve designed specialized training to maximize user experience and faciliate the learning curve.

Administrator Training

With each Dynamics CRM implementation, our clients can choose to have us train an internal CRM administrator. This individual should be a “power user” who understands the needs of end-users, has an understanding of software, and an ability to train others. The administrator, once trained, will be able to maintain your system, re-configure it based on your needs, and offer training or support to your internal end-users.

Knowledge Base Access

Every day we solve many of our clients’ issues. Many of these questions are repeated. We offer access to our knowledge base so you'll have the option to find solutions to issues very quickly through a search.

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